Privacy Policy 

Last updated: 29 January 2026

This Privacy Policy explains how [Abbey Blinds Ltd] (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website [blindsfactory.co.uk] (the “Website”), create an account, request samples, place an order, or contact us. We aim to be transparent and comply with applicable UK data protection laws. 

1) Who we are (Data Controller)

Data Controller: [Abbey Blinds Ltd]
Registered address: [One Northgate Business Park, Aldridge, Walsall, West Midlands WS9 8TH]
Email: [privacy@blindsfactory.co.uk]
Telephone: [01922 496102] [ico.org.uk]

2) What information we collect

We collect personal data that you provide to us directly when you interact with the Website, create an account, request information, or place an order. 

This may include:

Payments: We do not usually receive your full card details if you pay via a third-party payment provider (eg. PayPal); payment processing is handled by them and we receive confirmation of payment and associated transaction references. 

3) How we use your information (purposes)

We use your information for purposes such as:

  1. Processing and fulfilling orders (including delivery, handling queries and customer service). 
  2. Account administration (where you register an account). 
  3. Record keeping and business administration, including maintaining order history and handling disputes. 
  4. Marketing communications (only where you have opted in / where permitted), such as newsletters and offers. 
  5. Website functionality and improvement, including remembering preferences and understanding how the Website is used (via cookies). 

The ICO recommends being clear and specific about why you use personal data and what you do with it.

4) Our lawful bases (UK GDPR)

UK data protection law requires a lawful basis for processing. The ICO advises you to identify and document your lawful bases and explain them in your notice. 

Typical lawful bases we rely on:

5) Marketing preferences

If you opt in to receive our newsletter or promotions, we may send you information about our goods/services that we think you may find of interest.

You can opt out at any time by:

Where consent is the lawful basis, the ICO expects you to tell people they can withdraw consent.

6) Who we share your information with

We do not sell, trade or rent your personal data. 

However, we may share information with trusted third parties where necessary to provide our services, for example:

We will only share what is necessary and expect service providers to protect your data appropriately. The ICO recommends telling people who you share information with. 

7) How long we keep your information (retention)

We keep personal data only for as long as necessary for the purposes described above, including meeting legal, accounting, or reporting requirements. The ICO states you should explain how long you hold information before disposing of it securely.

Example retention wording (edit to match your business):

8) Your rights

Individuals have rights over their personal data, and the ICO expects privacy notices to include these rights and how to complain. 

Depending on the circumstances, your rights may include:

To exercise your rights, contact [privacy@blindsfactory.co.uk]. 

9) Complaints

If you have concerns, please contact us first so we can try to resolve the issue. The ICO expects you to explain how people can complain. [ico.org.uk]

You also have the right to complain to the Information Commissioner’s Office (ICO) (UK regulator).
Website: https://ico.org.uk/ [ico.org.uk]

10) Cookies and similar technologies

Cookies are small text files placed on your device to help the Website function and/or to understand usage. 

The ICO states you must:

10.1 Types of cookies we use (edit to match your site)